We’d be happy to help you with that if your order has not already been dispatched. Simply take a new skin assessment with the same email ID with which you used for placing the order. We use the most recent skin assessment results for your formulation, and will reach out if we have questions. Our personalised regimen is based on your quiz responses and submitted selfie, so be as precise as possible!

Do not hesitate to reach out to us at hello@lovefromyours.com with any questions concerning your skin assessment or order (within 24 hours of placing your order), we love hearing from you! 

Uploading a selfie is optional, but we strongly recommend you to, because your no-makeup, no filter selfie helps our skin experts with a precision analysis of what your skin really needs.

If you're having technical trouble uploading the selfie while taking the test, send it to us via experts@lovefromyours.com.

Say hello to personalised skincare that's made for your skin, lifestyle and environment. 👋

Your personalised Day & Night skincare regimen includes a day cream (30ml), a day serum (15ml), a night cream (30ml) and a night serum (15ml). The ingredients that go into your skincare are specially curated for you based on the results of your skin assessment. We are 100% clean-beauty, cruelty-free and environmentally-friendly.

If you’d like to browse other products or would like to reorder, head over to Collections.

P.S. Watch this space— we have new products launching soon!

Your personalised regimen is designed to last up to two months with everyday use.

If left unopened, our products have a three-year shelf life. Upon opening, we highly recommend that products are used within 12 months, for best results.

We recommend you to store products at room temperature, away from direct sunlight in a cool and dry environment. Similarly, avoid storing your products in extremely hot or cold places—while temperature does not directly impact product efficacy, it may impact texture.

All except for our eye serum—leave it in the freezer for 2-3 minutes before use, for a soothing, cooling chill from the metal ball roller—this will help with de-puffing your under-eye area.

Yes, you can use other products with Yours personalised skincare routine (just be sure to stay away from products with toxic ingredients— learn more about these here). For best results, we recommend using Yours on its own, as products within our regimen are designed to complement each other.

Your personalised face serum contains active ingredients that would help combat your skin concerns, and your daily moisturiser helps to hydrate and protect your skin from pollution, dirt and impurities. A day cream works differently from a night cream—the former helps to keep your skin moisturised during the day, while the night cream nourishes, repairs and restores your skin as you sleep.

You bet! All our products are Paraben, Sulfate, Phthalate, SLS and BHS-free. We are 100% clean beauty, and only use ethically-sourced, high quality ingredients that are non-toxic, comply with the European Commission’s cosmetic regulations (one of the most stringent and comprehensive in the world) and meet an EWG Skin Deep® rating (Environmental Working Group) of 1-3.

All ingredients and product formulations are rigorously tested for safety and efficacy to ensure that they are safe, gentle and effective for our users! Learn more about the ingredients we use here.

Yes! We are 100% clean beauty—we only use ethically-sourced, high quality ingredients that are non-toxic, comply with the European Commission’s cosmetic regulations (one of the most stringent and comprehensive in the world) and meet an EWG Skin Deep® rating (Environmental Working Group) of 1-3. All ingredients and product formulations are rigorously tested for safety and efficacy to ensure that they are safe, gentle and effective for our users!

We never test on animals and are 100% cruelty-free. Products are tested in-vitro and in-vivo to ensure their compliance to high safety standards and suitability for human use.

Yes, definitely! First, by leveraging technology to personalise skincare, we are in the process, reducing product waste by eliminating skincare trial-and-error. We only work with suppliers we trust, with complete visibility into their supply chain—only ethically sourced ingredients that are rated safe and sustainable by the Environmental Working Group (EWG) are used. Finally, our bottles and packaging are 100% recyclable and reusable. We even wanted to challenge the way formulations were being delivered to bring product wastage down to zero, hence opting for the airless pump bottle format, which allows you to pump out every last drop of product.

Only through our online skin assessment are we able to map the right Swiss active ingredients to match your skin needs! The questions we ask are around your skin type, concerns, lifestyle and environment— as the interplay of these factors critically affect your skin's health. It only takes 3 minutes to complete our skin assessment, and you can take it here.

If you’re worried about data privacy, rest assured that your data is 100% safe with us. All personal identifiable information is encrypted and will never be shared, sold or used in any other way than intended—to create skincare regimens for you.

At Yours, we never compromise on product safety and quality, ensuring only the best for our customers! Each product undergoes stringent safety testing at both the ingredient and product level. Products are tested in-vitro and in-vivo to ensure their compliance to high safety standards and suitability for human use. We do not test on animals and are 100% cruelty-free.

Dead skin cells build up on the surface of your skin over time. This traps oil and dirt in your pores, causing blackheads, acne and dullness. Exfoliation is the process of buffing away dead skin cells and dirt that clogs your pores, reducing blackheads, clearing acne and refining skin texture. Think of exfoliation as detoxifying your skin, clearing it to allow your skincare products to absorb better. The end result? A truly clean slate for healthy, radiant skin!

A physical exfoliator uses small granules to exfoliate your face mechanically—it typically contains microbeads or small solid granules made from natural ingredients like nutshells, fruit pits or sugar.

Natural physical exfoliators tend to have rough, uneven granules, which can be too abrasive for your face’s delicate skin. This can cause micro-tearing, damaging your skin in the long run. Keep this in mind: the larger and coarser the particle, the more harmful it is for your skin.

Chemical exfoliants are much gentler on the skin. They contain acids or enzymes which remove dead skin cells and aid cell turnover. There are a few different types of acids – including AHAs (alpha-hydroxy acids), BHAs (beta-hydroxy acids) and PHAs (poly hydroxy acids) – which do different things for your skin. One of the most common types are oil-soluble BHAs (which you’ll find in Clean Slate). They have skin-soothing properties and can penetrate deeper layers of the skin and pore-lining to exfoliate from within. 

We recommend exfoliating once or twice a week, for example, every Wednesday and Sunday, allowing enough breathing space in between! If you have dry or sensitive skin, keep exfoliation to once a week. Most importantly, listen to your skin – if it shows signs of skin irritation or dryness, exfoliate less often.

Your skin is sensitive post-exfoliation, so we suggest only doing it at night before bed to avoid sun damage. Always apply your serum and moisturiser 15-30 minutes after you’ve exfoliated (so the ingredients have time to absorb and work their magic), and ensure you wear SPF the next day—as always!

It’s tempting to exfoliate frequently to get supple, smooth skin, but it’s important not to over-exfoliate! This can compromise your skin’s protective moisture barrier, resulting in dehydration. Your skin may feel irritated or inflamed, and you may experience redness, peeling or dryness. Breakouts – usually occurring as small pimples or bumps – and increased sensitivity to other products in your skincare routine are also signs that you’re over-exfoliating. 

Always exfoliate at night before bed to avoid sun damage. Your skin can be sensitive post-exfoliation so it’s best to avoid harmful UV rays. Always apply your serum and moisturiser 15-30 minutes after you’ve exfoliated (so the ingredients have time to absorb and work their magic), and ensure you wear SPF the next day—as always!

If it’s your first time exfoliating, you should always do a small patch test on the side of your neck or the inside of your wrist. Gently work the pad in circular motions on a small section of your skin to check for allergies or any adverse reactions. A slight tingling sensation is perfectly normal––this means the active ingredients are working and are exfoliating your skin.

Always exfoliate after cleansing your face, and follow up with your serum and moisturiser. Ensure you wear SPF the next day (as always!) because your skin will be sensitive to the sun’s harmful rays. Additionally, make sure to avoid exfoliating after any bleach or laser facial treatments.

Clean Slate is a gentle chemical exfoliant, with only 0.1% salicylic acid in its formulation—perfect if you are new to exfoliation and are looking to introduce it into your skincare routine. It also includes Green Tea leaf extract, which is naturally exfoliating and purifying.

Other active ingredients in the formulation, like Centella Asiatica, Chamomile extracts, Arginine and Sodium Hyaluronate, help to restore your skin’s moisture, as well as calm, protect and revitalise it. 

AHAs (Alpha Hydroxy Acids) are water-soluble. This means they dissolve on your skin’s surface, exfoliating only the very top layer of your skin.

PHAs (Poly Hydroxy Acids) are similar to AHAs. As PHA molecules are larger, they work exclusively to exfoliate the top layers of your skin, which evens skin tone and texture.


BHAs (Beta Hydroxy Acid) are oil-soluble. This means they can penetrate deeper layers of your skin to exfoliate from within. They can dissolve sebum, impurities and dead skin build-up that clogs pores and leads to breakouts and acne. BHAs also naturally have anti-inflammatory and antibacterial properties, which help keep blackheads and whiteheads at bay.

We designed Clean Slate with BHAs, so you can exfoliate deeper and solve blackhead, whitehead and clogged pores issues which lead to breakouts. It’s also packed with ultra-hydrating active ingredients like Sodium Hyaluronate and Arginine, that counteracts dryness that typically happens after exfoliating.

Yes––your skin naturally sheds dead cells, and that applies to your entire body! If you experience back acne or random breakouts on your limbs or torso, feel free to exfoliate those areas using Clean Slate! It works just the same way to buff away dead skin and impurities, leaving you with smooth, radiant, healthy skin. 

No, you don’t need to rinse off after exfoliating with Clean Slate. Salicylic acid (a BHA) in the formulation gently dissolves dead skin by breaking the bonds that hold these cells together. This removes build-up and excess oils that cause dull skin, blackheads, whiteheads and blemishes. It can take anywhere between 15 and 30 minutes for the ingredients to work and fully absorb into your skin. Plus, it’s packed with nourishing active ingredients that your skin will gladly soak up!

Yes! The exfoliant pads are made of a cotton-blend and are recyclable with textiles. The outer tub packaging is made of Polypropylene (PP), a 100% recyclable thermoplastic polymer widely used for different products. The inside cap is made of Polyethylene (PE), which is fully recyclable as well.

Clean Slate is not personalised. The active ingredients in its formulation work wonders for everyone, regardless of skin types, lifestyle or environment!

Launch Exclusive: From now through 30 June, we're offering free shipping on all Clean Slate orders in Singapore only. Don't miss out!

Shipping on full sets and subscriptions are always free for these countries listed below. You can also unlock free shipping on minimum purchase values listed below:

Singapore – SGD 65+
Hong Kong – HKD540+
United States – USD70+
Australia – AUD110+
New Zealand – NZD115+

Shipping charges for all other countries: USD10 on every order.

Head over here to shop the rest of our products, including those that are personalised for you > lovefromyours.com.

Not all products in a skincare regimen require personalisation, and sunscreen is one of them. As a broad spectrum sunscreen, Sunny Side Up provides more than sufficient daily protection for all skin types under typical sun exposure conditions. All active ingredients have been carefully chosen to complement all skin profiles.

Yes, sunscreen is an essential part of any skincare routine, and we encourage users to wear Sunny Side Up as the last step of their day skincare routine, and reapplying SPF by spritzing on, every 3 hours.

All of our products are safe to use in combination with other skincare products and makeup; however, for maximum efficacy we encourage customers to use Sunny Side Up with Yours products. All the ingredients and formulations within our regimen have been stringently tested for compatibility, and are designed to complement each other.

We do recommend avoiding skincare and cosmetics that contain toxic ingredients – learn more about these here.

The skin on your face is thinner and more sensitive to irritation, hence it is recommended that you use sunscreen that is formulated for the face, like Sunny Side Up! Additionally, facial sunscreens are lighter and can be absorbed easily so you can layer it with makeup and other skincare products.

Yes you do – to keep it light and less opaque, SPF values in most cosmetic products are much lower, and hence insufficient for adequate sun protection. Additionally, SPF absorption tends to be lower when it comes to cosmetic products containing SPF, which suggests that it is less effective than using an actual sunscreen.

While no sunscreen can block all UV rays, Sunny Side Up is a broad spectrum sunscreen mist that offers protection against 97% of UVA and UVB rays as well as blue light. In fact, a similar SPF50 sunscreen would add only 1-2% more protection than a SPF30 sunscreen. For daily urban wear, SPF30 provides effective all-day broad spectrum protection.

Like any sunscreen, regular reapplication is essential to getting the most out of your sunscreen, and we recommend that Sunny Side Up be reapplied every three hours for the best results.

Although we don’t use any toxic ingredients, pregnant women are advised to use mineral sunscreens over chemical sunscreens.

Sunny Side Up lasts two to three months with daily use (dependent on frequency of SPF reapplication).

Products can last up to 3 years from the manufacture date. Upon opening, products should be used within 12 months.

Sunny Side Up should be stored at room temperature and away from direct sunlight.

Yes, it is made with sunscreen filters approved in Switzerland by the European Commission’s cosmetic ingredient regulations. The perfect UV filter powering Sunny Side Up is found in the Swiss Buddleja flower that grows in high altitudes up in the Swiss Alps. It has adapted to survive high solar radiation, and developed a natural ability to protect against harmful UV rays and blue light.

We currently ship to Singapore, Hong Kong, Taiwan, Indonesia, Australia, New Zealand, Switzerland, Austria, the UK, the US (yes, all 50 beautiful states) and Canada. As of now, we only ship directly to postal addresses.

Keep an eye out as we’re expanding quickly, and your country may be next!

Upon confirmation of your order, it takes us about 3-5 business days to process and pack it. We ship right after we’re done packing—you should receive a shipping confirmation email with a tracking link once our delivery partners have your set in their hands!

Expected Delivery Times, by Country
Estimates include both order processing and shipping time. After you’ve placed an order, please allow 3-5 business days to receive your shipping confirmation with tracking details.

Singapore: 3-5 business days
Hong Kong: 3-5 business days
Australia: 5-7 business days
New Zealand: 5-7 business days
UK: 5-7 business days
US: 5-7 business days
Canada: 5-7 business days

We are sorry! In some cases, it takes our delivery partners 1-2 business days to register your shipment on their platform and get your tracking link up and running. If the tracking link isn’t functional after 2 business days from when you received your shipping confirmation email, drop us a note at support@lovefromyours.com and our Customer Support team will do our best to assist you.

Updated as of  May 2021: We’re still processing orders as per usual, without delivery delays for the majority of orders. We’re working with our delivery partners to ensure you get your order as soon as possible.

Yes, enjoy free shipping on full sets (local and international), or orders that are above $70 USD!

As customs regulations are different for each country (and occasionally, each order!) we currently require customers to pay for their own duties for customs clearance. You will be notified directly via phone or email by our delivery partner if payment is necessary.

Delivery address changes to orders can only be processed within 1 business day of placing the order. Write in to us at support@lovefromyours.com with your order # (viewable in your order confirmation email) and we’ll handle the rest!

You can only use 1 promo code per order. Promo codes cannot be used in conjunction with other discounts :)

Since we ship internationally, all prices are currently displayed in USD (United States Dollar). We are working to launch a new feature on our site, that will show prices in local currency automatically.

You mean other than hugs? We accept all major credit cards: Visa, Mastercard, Amex as well as PayPal, Apple Pay, and Google Pay.

All data entered on our information that goes into our site and skin assessment are encrypted. Credit card and debit card payments are processed through Stripe, which is a secure and trusted payment gateway used by leading e-commerce platforms, such as Airbnb, Warby Parker and so on.

Don't worry and leave it to us... skin problems included ;)

As soon as your order is placed, your credit card will be charged. If you are on our monthly or bi-monthly subscription, your credit card will get charged every 30 or 60 days, according to your subscription plan.

As our skincare regimens are made with 100% clean ingredients and are designed for you, we're confident the products will work for you. However, we are happy to provide you with a complimentary reformulation* if you are not completely satisfied with your products. Please reach out to us at support@lovefromyours.com with your order details within 7 days of receiving your order. Do include before and after photos of your skin, highlighting any skin troubles, so that we can understand how to serve you better.

*Limited to 1 reformulation for each full set order. Please note that we will not be able to provide a reformulation if your skin assessment was not accurately filled in, as we use your responses to personalise your skincare regimen.

We are sorry for the broken experience! Although it very rarely happens, products may become damaged during shipment. Share your experience with us at support@lovefromyours.com within 7 days of receiving your order, and we'll be more than happy to assist you.

Reformulation: As our skincare regimens are made with 100% clean ingredients and are designed for you, we're confident the products will work for you. However, we are happy to provide you with a complimentary reformulation* if you are not completely satisfied with your products. Please reach out to us at support@lovefromyours.com with your order details within 7 days of receiving your order. Do include before and after photos of your skin, highlighting any skin troubles, so that we can understand how to serve you better.

*Limited to 1 reformulation for each full set order. Please note that we will not be able to provide a reformulation if your skin assessment was not accurately filled in, as we use your responses to personalise your skincare regimen.

Return: If you’d like to return your products—get in touch with us at support@lovefromyours.com with your order details within 7 days of receiving your order and let us know what went wrong. If the reasons for return are valid, please ship products back to us within 7 days of receiving it, bearing all return shipment costs. For hygiene reasons, we will not be able to accept used products that are returned.

Return Address:
Yours Skinlabs Pte. Ltd.
5001 Beach Road
#09-96, Singapore 199588

Refund: Your refund will be processed after the products have been received, reviewed, and have been approved for return. Please allow 10-14 business days for the refund (excluding all shipping charges) to reflect in your account based on your bank's operating timelines.

If you’ve purchased a trial pack in the past, any products purchased after will not be eligible for return or reformulation.

We are only able to process order cancellations within 24 hours of the order placement. Cancellation requests submitted after 24 hours will be handled on a case-by-case basis.

Write to us at support@lovefromyours.com to request an order cancellation—though we’re sorry to see you go!

Get started by first taking our skin assessment, then heading to our Subscription page to purchase the full set on subscription. You can select the frequency you’d like to receive your set (every 30 or 60 days.) We’ll deliver your personalised skincare set to your door every month, or every two months, depending on your subscription plan, and your credit card will get charged accordingly with each reorder.

You can manage your subscription by logging into your account and editing the fields necessary (frequency, payment details and shipping address).

If you have any questions about subscriptions, reach out to us at support@lovefromyours.com.

We currently have two options available: monthly subscription (receive Yours every 30 days) and bi-monthly subscription (receive Yours every 60 days).

Yes, you can pause your subscription at any time and restart it when you’re ready!

We understand your skin needs are ever-evolving. Whenever your skin concerns change, you can take a new assessment or email us at hello@lovefromyours.com. We’ll update your regimen to suit your evolving skin needs. No hidden costs, guaranteed!

Log-in to your account to cancel your subscription at any time, or shoot us an email at support@lovefromyours.com – we’re always happy to help.

Yes. Simply log-in to your account > billing information > card on file. From there, you can change your payment method or update your payment details.

You can check pending payments in your account > manage subscriptions > next charge date. You can also see your detailed delivery schedule under ‘manage subscriptions’.

We don’t retain your sensitive credit card data. This information is stored and safeguarded by Stripe (a trusted payments system used by global leaders like Airbnb, Warby Parker, and Booking.com).

After checking out, we'll send an email to your recipient, guiding them to our online skin assessment. We will then analyse their skin health and needs, taking into account their skin concerns, their lifestyle, environment. Each ingredient that goes into their personalised skincare regimen is carefully curated for them. All gift sets include a handwritten note with your personalised message, so that your recipient knows the gift is from you ;)

The Love from Yours personalised skincare gift set includes a day cream (30ml), night cream (30ml), face serum (15ml) and an eye serum (10ml). Ingredients that go into each formulation is specially curated for their skin type and concerns, lifestyle and environment. All gift sets include a handwritten note with your personalised message, so that your recipient knows the gift is from you ;)

Step 1: Head to our Gift page to personalise your gift.

Step 2: Save your gift details by clicking on ‘Save My Gift’. This will allows us to capture the details that will accompany your personalised gift set order, such as your recipient's name, the message to your recipient and a delivery date* of your choosing.

Step 3: Click on ‘Checkout Gift’ after saving your gift details, and follow the payment flow as indicated. Our Customer Support team will contact you if we’ve any questions.

*Valid for all days of the week except Sundays. Please note that we require a minimum of 5 working days to process gift orders to Singapore addresses, and up to 10 working days for the other countries as listed.

Expected Delivery Times, by Country
Estimates include both order processing and shipping time. After you’ve placed an order, please allow 3-5 business days to receive your shipping confirmation with tracking details.

Singapore: 2-4 business days
Hong Kong: 3-4 business days
Australia: 5-7 business days
New Zealand: 5-7 business days
UK: 5-7 business days
US: 5-7 business days
Canada: 5-7 business days

After saving your gift and checking out, we'll send an email to your recipient (we'll keep you copied, too!), guiding them to take our online skin assessment. We'll drop them a gentle reminder in a few days, in the event they missed the email.

Saving your gift allows us to capture the details that will accompany your personalised gift set order, such as your recipient's name, the message to your recipient and a delivery date of your choosing (we require a minimum of 5 working days to process orders to Singapore and up to 2 weeks for international deliveries, depending on country). Checking out means that you have purchased the gift and made the order.

We currently ship to Singapore, Hong Kong, Taiwan, Indonesia, Australia, New Zealand, Switzerland, Austria, the UK, the US (yes, all 50 beautiful states) and Canada. As of now, we only ship directly to postal addresses. We’ll work backwards to ensure that your gift reaches your recipient on your pre-selected delivery date*.

We require a minimum of 5 working days to process gift orders to Singapore addresses, and up to 10 working days for the other countries as listed.

*Valid for all days of the week except Sundays.

No stress—reach out to us at support@lovefromyours.com and we'll get in touch! 👋

As our skincare regimens are 100% clean-beauty and personalised, we're confident the products will work for your recipient—so much that we will offer a complimentary reformulation* on each order.

Your recipient can get in touch with us at support@lovefromyours.com with their email ID, within 7 days of receiving their gift and let us know what went wrong, including before and after photos of their skin, highlighting any skin troubles, so that we can understand how to serve them better.

*Limited to 1 reformulation for each gift set order. Please note that we will not be able to provide a reformulation if their skin assessment was not accurately filled in, as we use their responses to personalise their skincare regimen.

Head over to our e-Gift Card page, or check it out via Collections.

e-Gift Cards are currently available in $50 and $100 USD denominations, allowing multiple use up to card value.

Select your desired gift card value on our e-Gift Card page, add to cart and checkout. You'll receive an order confirmation email and a separate email that'll include the gift card code. Treat yourself, or send it to someone as a gift—all you need to do is forward the second email with the gift card code to your recipient, so they can personalise their products and redeem your gift!

To redeem, apply the e-Gift Card code you’ve received via email at checkout, like a regular promo code. Alternatively, you can click on ‘Redeem Gift Card’ at the page that shows your unique code, and the code will be automatically applied at checkout.

e-Gift Cards are valid up to 1 year from date of purchase.

This feature is currently unavailable—sorry! However, you can head over to our e-Gift Card page to purchase an additional one.

- Gift card currency is in USD.
- Non-refundable and non-exchangeable for cash.
- Valid on all products at lovefromyours.com, with the exception of e-Gift Cards.
- Multiple use up to card value.
- Valid up to 1 year from date of purchase.

We do not currently sell physical Gift Cards, but we’ve partnered up with Lovingly Signed to launch personalised Mum & Baby Gift Set that comes with a limited edition Yours physical gift card, redeemable on any Yours products except e-Gift Cards.

The Terms & Conditions of the physical Gift Cards can also be found at the back of the holder:
- Gift code currency is in USD.
- Valid until 31 December 2020.
- Non-refundable and non-exchangeable for cash.
- Cannot be used to purchase gift cards (but valid on all products at lovefromyours.com)
- Multiple use up to card value.