Step 1: Personalise your gift through the form above – let us know who you'd like to gift to, a personalised message you'd like to include & schedule a delivery date*. Mother's Day Orders: For local orders, place your order by 3 May 2021 to receive it by 8 May 2021. For international orders outside of Singapore, place your order by 28 Apr 2021.

Do note to save your gift details by clicking on ‘Save My Gift’. This will allow us to capture the details that will accompany your personalised gift set order, such as your recipient's name, the message to your recipient and a delivery date* of your choosing.

Step 2: Click on ‘Add to Cart’ after saving your gift details, and follow the payment flow as indicated. Our Customer Support team will contact you if we’ve any questions.

Step 3: After you've checked out, we'll send an email to your recipient (we'll keep you copied, too!), guiding them to take our online skin assessment so we can personalise their routine. We'll drop them a gentle reminder in a few days, in the event they missed the email.

*Valid for all days of the week except Sundays. Please note that we require a minimum of 5 business days to process gift orders to Singapore addresses, and up to 10 working days for the other countries as listed.

Expected Delivery Times, by Country
Estimates include both order processing and shipping time.

Singapore: 3-5 business days
Hong Kong: 4-6 business days
Taiwan: 8-12 business days
Australia: 10-14 business days
New Zealand: 12-14 business days
United Kingdom: 12-14 business days
United States: 12-14 business days
Canada: 12-14 business days

After checking out, we'll send an email to your recipient, guiding them to our online skin assessment. We will then analyse their skin health and needs, taking into account their skin concerns, their lifestyle, environment. Each ingredient that goes into their personalised skincare regimen is carefully curated for them. All gift sets include a handwritten note with your personalised message, so that your recipient knows the gift is from you ;)

The Personalised Skincare Gift Set includes a day serum (15ml), day cream (30ml), night serum (15ml) and night cream (30ml). The Blockbuster Set includes the same, plus an additional cleanser and toner to complement your recipient's personalised skincare routine.

Ingredients that go into each formulation are specially curated for their skin type and concerns, lifestyle and environment. All gift sets include a handwritten note with your personalised message, so that your recipient knows the gift is from you ;)

After saving your gift and checking out, we'll send an email to your recipient (we'll keep you copied, too!), guiding them to take our online skin assessment. We'll drop them a gentle reminder in a few days, in the event they missed the email.

'Saving your gift' allows us to capture the details that will accompany your personalised gift set order, such as your recipient's name, your message to your recipient and a delivery date* of your choosing.

'Add to Cart' means that you have selected the gift set that you intend to purchase. Please follow the payment flow as indicated. Upon checking out, you will receive an order confirmation email from us. We'll also send an email to your recipient (we'll keep you copied, too!), guiding them to take our online skin assessment so we can personalise their routine.

To ensure your order gets processed smoothly, please do both – Save Your Gift, Add to Cart and checkout accordingly.

Our Customer Support team will contact you if we’ve any questions about your order, or feel free to reach out to us at yours.sg/chat or support@lovefromyours.com.

*Valid for all days of the week except Sundays. Please note that we require a minimum of 5 business days to process gift orders to Singapore addresses, and up to 10 working days for the other countries as listed.

We currently ship to Singapore, Hong Kong, Taiwan, Indonesia, Australia, New Zealand, Switzerland, Austria, the UK, the US and Canada. As of now, we only ship directly to postal addresses. We’ll work backwards to ensure that your gift reaches your recipient on your pre-selected delivery date*.

*Valid for all days of the week except Sundays. Please note that we require a minimum of 5 business days to process gift orders to Singapore addresses, and up to 10 working days for the other countries as listed.

Mother's Day Orders: For local orders, place your order by 3 May 2021 to receive it by 8 May 2021. For international orders outside of Singapore, place your order by 28 Apr 2021.

Expected Delivery Times, by Country
Estimates include both order processing and shipping time.

Singapore: 3-5 business days
Hong Kong: 4-6 business days
Taiwan: 8-12 business days
Australia: 10-14 business days
New Zealand: 12-14 business days
United Kingdom: 12-14 business days
United States: 12-14 business days
Canada: 12-14 business days

No stress— reach out to us at support@lovefromyours.com and we'll get in touch! 👋

You mean other than hugs? We accept all major credit cards: Visa, Mastercard, Amex as well as PayPal, Apple Pay, and Google Pay.

As our skincare regimens are 100% clean and personalised, we're confident the products will work for your recipient—so much that we will offer a complimentary reformulation* on each order.

Your recipient can get in touch with us at support@lovefromyours.com with their email ID, within 7 days of receiving their gift and let us know what went wrong, including before and after photos of their skin, highlighting any skin troubles, so that we can understand how to serve them better.

*Limited to 1 reformulation for each gift set order. Please note that we will not be able to provide a reformulation if their skin assessment was not accurately filled in, as we use their responses to personalise their skincare regimen.